Effective Date: 22/09/2024
Introduction
RCA Group Pty Ltd (“we,” “our,” “us”) is committed to protecting the privacy of personal information we collect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
1. Information We Collect
We may collect the following types of personal information:
- Contact details: Name, email address, phone number, and mailing address.
- Business information: Company name, position, and any details relevant to the services you seek from us.
- Usage data: Information about how you use our website (including IP addresses, browser type, and device information).
- Other information: Any other information you provide to us voluntarily, including communications via email or through our online contact forms.
2. How We Collect Information
We collect personal information directly from you when you:
- Visit our website or fill out a form on our website.
- Communicate with us via email, phone, or in person.
- Subscribe to our mailing list or request further information about our services.
- Engage with us as a client or partner.
We may also collect information indirectly through cookies and tracking technologies when you browse our website.
3. Use of Personal Information
RCA Group Pty Ltd uses your personal information for the following purposes:
- To provide and manage our services.
- To respond to your enquiries and provide customer support.
- To improve our website, services, and user experience.
- To send marketing communications (only if you have opted in).
- To comply with our legal and regulatory obligations.
4. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- To third-party service providers who assist us in providing our services (such as IT service providers, payment processors, and marketing platforms).
- Where required by law or regulation, including to law enforcement agencies or regulatory bodies.
- To third parties if necessary to protect our legal rights or in the event of a business transfer (e.g., merger or sale).
We do not sell your personal information to third parties.
5. Data Security
We take reasonable steps to ensure that the personal information we collect is securely stored and protected from unauthorised access, disclosure, or misuse. This includes implementing security protocols and regularly reviewing our data security practices.
However, please note that no transmission of data over the internet is completely secure, and we cannot guarantee the security of any information you transmit to us.
6. Access to and Correction of Personal Information
You have the right to access and request the correction of any personal information we hold about you. If you would like to access, update, or correct your personal information, please contact us using the details provided below.
7. Complaints
If you believe we have breached your privacy rights under the Privacy Act 1988 or the APPs, you can lodge a complaint with us. We will take your complaint seriously and endeavour to resolve it in a timely and efficient manner.
To make a complaint, please contact us using the details provided below.
8. Use of Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small data files that are placed on your device when you visit our website. You can manage or disable cookies through your browser settings, though this may affect your experience on our website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a complaint, please contact us at:
RCA Group Pty Ltd
Phone: 0403 003 223
Email: plloyd@rcagroup.com.au