Specialist training on problem gambling, self-exclusion and harm minimisation built around the NSW Government's GPoM requirements.
The NSW Government's Gaming Plan of Management rules raised the bar for how venues identify problem gambling, handle self-exclusion and document incidents.
Staff are now expected to act, not just observe. Our training equips your team to apply harm minimisation in real time and keep the venue defensible during L&G NSW inspections.
Any staff member who handles cash or interacts with gaming activity AUSTRAC obligations are shared across the floor.
Behavioural and situational signs to watch for on the gaming floor.
Knowing the difference, and applying the right approach in each case.
What to log, how to document it, and why it protects the venue.
Practical steps staff can apply during a live shift, not theory.
Scripts and de-escalation techniques tailored for venue contexts.
How to use it correctly so your venue stays inspection-ready.
Every completion generates documentation you can present during L&G NSW inspections or as part of your GPoM compliance file.
Individual certificates of completion
Training records by staff member
Completion dates and scores
Refresher reminders
Most venues complete an independent review every 1–2 years, or sooner if there's been a significant change - new gaming products, a shift in customer base, a merger, or a previous AUSTRAC finding. Your AML/CTF Program should specify the review cycle that applies to your venue; if it doesn't, that's usually one of the first gaps we flag.
Yes. Banks conducting due diligence on gaming venues increasingly ask to see evidence of an independent review as part of account retention or onboarding. Our reports are formatted to be bank-ready, so you can hand them over directly without extra preparation.
That's exactly what the review is designed to catch. We assess your current program against what's actually happening on the floor, flag anything that's fallen behind AUSTRAC expectations or your own risk profile, and give you practical recommendations to bring it up to date - plus support to implement the changes.
Yes. We look at how procedures are actually followed day to day - cash handling, customer due diligence scripts, escalation processes - not just what's written in the Program document. We also check training records to confirm staff have completed what's required.
Whether you need a review, training, or just want to know where your compliance stands the conversation is free and there is no obligation.